Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at

Q. Where do you ship from?
A. All of our products are shipped from the United Kingdom.

Q. How long till my order is dispatched?
A. Please allow 1-3 business days as all items are made to order and crystal stones are individually handpicked.

Q. What does made to order mean?
Made-to-order means once an order is placed it needs to be made from start to finish. Once that is complete the item can be packaged and shipped.

Q. How long will it take for my items to arrive?
A. It will usually take 1-10 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

Q. How long will it take to receive a tracking number (If tracked shipping selected)?
A. It will take usually between 12 hours to 2 business days.

Q. Where can I place an order from?
A. You can place an order from any country, we ship Worldwide.

Q. Do you offer free shipping?
A. Yes, shipping is free for all UK orders and worldwide on orders over $79.99. 

Q. Where is you company located?
A. We are located in the UK.

Q. Which currency will I be charged in?
A. We processes all orders in GBP. While the content of the cart is displayed in several currencies, you will checkout using GBP at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders. 
Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to

Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and PayPal, Googe Pay.

Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.